Q: How can I get home delivery of the New York Daily News?
A: Click here to check for home delivery in your area.
Q: How do I check the status of my home delivery account?
A: Contact Customer Service at 1-800-692-NEWS (1-800-692-6397).
Q: What time should I expect delivery of my newspaper?
A: The standard delivery times are: Monday - Friday: By 7:00 a.m. Saturday & Sunday: By 8:00 a.m.
Q: What should I do if my paper is late, wet, damaged or not delivered at all?
A: You can click here to report the delivery problem on our website. Please log in or sign up to use the website. You can also call 1-800-692-NEWS (1-800-692-6397) to report the problem. We ask that you please contact us by 9 a.m. during the week and by 10 a.m. on weekends if there is a problem with delivery.
Q: How do I suspend delivery of my newspaper during my vacation?
A: To temporarily suspend delivery of your paper while you're on vacation, click here . You will need to provide a resume delivery date within 28 days of the stop date. If you don't know when you want to resume delivery or you need to suspend delivery longer than 28 days, please call Customer Service at 1-800-692-NEWS (1-800-692-6397).
Q: How do I make a payment?
A: To make a payment, please call us at 1-800-692-NEWS (1-800-692-6397).
Q: Can I pay my home delivery bill online?
A: Yes. Please click here to log in, or to sign up, and follow the link to view your account status and pay your bill. You may pay with a credit card through our online system. For any other questions or payment types, please call 1-800-692-NEWS (1-800-692-6397).
Q: Will I receive a confirmation for any changes to my home delivery account online?
A: Yes. For your records, we will send a message to the e-mail address you used when you signed up to manage your account online.
Q: How do I change my delivery/billing address?
A: You can change your delivery and/or billing address on the site by clicking here . Please note the new delivery address must be within our delivery area.
Q: How do I make a change to my subscription?
A: If you would like to make a change to your subscription, please contact the New York Daily News Customer Service Center at 1-800-692-NEWS (1-800-692-6397). Our hours of operation are M-F 8:00 a.m. – 5:00 p.m.; Saturday and Sunday 8:00 a.m. – noon; holidays 8:00 a.m. – noon (closed Christmas and New Year’s).
Q: How do I cancel my subscription?
A: Please call us at 1-800-692-NEWS (1-800-692-6397).
Q: How do I activate my digital subscription?
A: Please activate your digital subscription here.
Q: What do I get with Unlimited Digital Access?
A: With our Unlimited Digital Access subscription, you get:
- Unlimited access to www.jogjabiz.com
- Exclusive watchdog journalism
- Columnists and blogs
- Photo galleries and videos
- New York Daily News eNewspaper, an updated digital edition of the printed newspaper delivered to your inbox daily
- Breaking news alerts and newsletters delivered to your inbox
Q: As an existing subscriber, will I have unlimited access to New York Daily News content across my devices?
A: Yes. By signing up for Unlimited Digital Access, you will have full access to www.jogjabiz.com (desktop and mobile versions), the New York Daily News eNewspaper (a digital edition of the printed newspaper delivered to your inbox daily, mobile version included). Additionally, you will be able to read your eNewspaper via the following devices: iPad & iPhone; Android; Kindle & Kindle Fire; Nook & Nook Color
Q: What if I don't want to pay for Unlimited Digital Access?
A: You are welcome to take advantage of the free trial of the site and read up to 10 articles at no charge each month. The length of the trial and amount of stories may vary based on the news cycle and time of year. Unlimited access to www.jogjabiz.com is part of the Unlimited Digital Access subscription package.
Q: I subscribe to an eReader (Kindle or Nook) version of the New York Daily News. Am I eligible for Unlimited Digital Access at no additional cost?
A: Not at this time.
Q: Do you offer any group, corporate or educational discount on a digital subscription?
A: Not at this time.
Q: How do I log in?
A: Please select the Log In button located in the upper right-hand corner on the website.
Q: I forgot my username and/or password.
A: Please click on the Log In button located in the upper right-hand corner of www.jogjabiz.com/ and follow the steps presented to you.
Q: What should I do if I get a message telling me: ‘I am already logged in’?
A: You can log in on up to five devices at a time. If you exceed that limit, you will need to log out of a device before you can add another one.
Q: What do I get with visitor access?
A: Visitors can enjoy 15 free articles on www.jogjabiz.com each month and sign up for breaking news alerts and newsletters delivered to your inbox. Your limited access resets at the beginning of each calendar month.
Q: How will I know when I’ve reached my article limit?
A: Once you have reached the limit of articles for the month, you will be presented with an on-screen notification asking you to subscribe.
Q: Do articles that I am rereading count toward my story limit?
A: Visiting a story you've already read will only count once when viewed within the same calendar month.
Q: As a non-subscriber, what New York Daily News digital content will I have access to?
A: In addition to the 10 free articles each month, certain content sections/pages will remain accessible so that users have unlimited access to headlines and other important information. This content includes: NYDN home page, section fronts, and functional pages like Contact us, Careers and FAQ. All content related to or resulting from emergency situations, such as natural disasters or threats to public safety, will also be available to everyone.
Q: I like the crossword puzzle and games. Do I need to be a registered user or Unlimited Digital Access subscriber to access them?
A: Access to crosswords and games is unlimited. You do not need to be a subscriber.
Q: What about my newsletters?
A: You may continue to register for our email newsletters without signing up for Unlimited Digital Access. The newsletter itself does not count toward your monthly story limit, but any stories you click on from your email to the site will be counted.
Q: What is the eNewspaper?
A: The eNewspaper is an updated digital edition of the New York Daily News delivered to your inbox daily including every article, photograph, advertisement and even the daily crossword puzzle. You'll have the ability to download or email articles, photos, etc. The eNewspaper is offered as part of our digital subscription, Unlimited Digital Access. Once you sign up for Unlimited Digital Access, your eNewspaper account will be set up within 48 hours.
Q: How can I access the New York Daily News eNewspaper?
A: The New York Daily News will send subscribers a daily email with a link to the eNewspaper as a convenience to you for being a subscriber. However, you don't have to wait for the email to arrive to access that day's edition. You can find the eNewspaper of the daily edition after 5:30 a.m. every day by clicking here. To make it even easier to get to the eNewspaper at any time, you can bookmark the Account Management page link or add a shortcut icon to your mobile phone home screen.
Q: How do I access today's eNewspaper?
A: To access today's eNewspaper, please click here.
Q: I need to change my email address in order to continue receiving the daily eNewspaper. How do I do that?
A: Please call Customer Service: 1-800-692-NEWS (1-800-692-6397)
Q: I am having trouble opening or downloading the eNewspaper.
Q: I commute and want to read the eNewspaper when I am off-line.
A: You can download the daily eNewspaper to your mobile device before you leave home. Start downloading the latest edition by opening the eNewspaper, select “Pages” in the right-hand rail and choose “Download Section/Download Complete Edition.” It may take a minute or two to download a full edition.
Q: My question is not answered here. How can I get more information?
A: We're sorry your question wasn't answered and look forward to hearing from you. Please call 1-800-692-NEWS (1-800-692-6397).